Rooftop solar enquiry, follow-up call
Rohan Mehta · 2026-10-22 10:11 · demo
Priya called Rohan Mehta, who had enquired about a 5 kW rooftop solar system for his home in Pune. He is paying about ₹9,000 a month in electricity and is interested, but wants a quote he can show his wife and compare with another installer. Priya built good rapport but did not lock a follow-up time.
Overall score
64
out of 100
Skill breakdown
46%
Telecaller talk time
3
Questions asked
No
Next step agreed
What went well
- Warm, permission-based opening that respected his time
- Asked about roof type and shade early, which made the pitch specific
- Mentioned the subsidy without being asked
What to improve
- Never asked who else decides or when the family wants to decide
- Gave a price but not the payback period, which is the exact thing he said would close the deal
- Ended the call without a fixed date for the follow-up
Missed opportunities
- He named a competitor quote of ₹3.5 lakh and she did not ask what was included
- He said 'this month' and she did not build on that urgency
- Offer a short call with his wife present
Objections and how they were handled
- Needs workAnother company quoted ₹3.5 lakh
Quoted a similar price and moved on instead of comparing warranty, panel brand and net-metering support.
- Needs workNeeds to show his wife
Accepted it passively. Should have offered a joint call or a one-page summary for her.
Buyer intent
Warm68/100
Deal picture
Budget
About ₹3.4–3.5 lakh after subsidy; has already compared one quote
Timeline
Could buy this month if payback is under four years
Decision maker
Rohan with his wife; she has not been on any call yet
Competitors
Another installer quoting around ₹3.5 lakh
Pain points
- Monthly electricity bill near ₹9,000
- Wants a clear payback number
Intent signals from the buyer's own words
- Buying signal
“I have been thinking about it since my last bill came”
The pain is recent and he is already motivated.
- Buying signal
“If the payback is under four years, we can go ahead this month”
A clear buying condition and a near-term timeline.
- Buying signal
“Okay, send it.”
Accepts the next step and wants the quote in writing.
- Risk signal
“Another company quoted me around three lakh fifty”
He is comparing; price and trust will decide.
- Risk signal
“I need to show my wife also”
A second decision maker who has not been influenced yet.
Best next action
Send a quote today with the payback figure in the first line, then book a 10-minute call for tomorrow evening with his wife on it.
How to approach this buyer
Consultative and numbers-first. He is a rational buyer with a stated rule (payback under four years), so lead with the payback and the comparison.
Tone
Calm, respectful, unhurried. Use 'aap' and avoid pushing for a decision on the first quote.
Best time to call
Evening after 7 pm, when both he and his wife can join
Say this to open the next call
“Rohan ji, Priya from SunRoof. I have your quote ready, and the payback on your roof works out to about 3.6 years. Do you have five minutes to go through it, and would your wife like to join?”
Talking points
- Payback of roughly 3.6 years on a ₹9,000 monthly bill
- What our price includes: panel brand, 25-year performance warranty, net-metering paperwork
- Subsidy of ₹78,000 handled by us end to end
- Reference a nearby installation in Pune he can visit
Questions to ask
- What did the other quote include for warranty and net metering?
- What would make your wife most comfortable with the decision?
- Is there a date you want the system running by?
If the buyer says…
“The other company is cheaper or equal”
Reply: Fair to compare. Can I check what their quote covers? Panel brand, inverter warranty and who handles the net-metering file make a bigger difference over 25 years than a small price gap.
“I need to ask my wife”
Reply: Of course. Would it help if I joined a short call this evening so she can ask me directly, and I send her a one-page summary?
Avoid
- Ending the call without a date and time for the next one
- Quoting the price before the payback
- Rushing him to decide this week
Follow-up message to send
Hi Rohan ji, Priya from SunRoof. As discussed, your 5 kW quote is attached: ₹3.4 lakh after the ₹78,000 subsidy, payback about 3.6 years. Shall we do a 10-minute call tomorrow at 7 pm with your wife? I'll walk you through the warranty and compare it with the other quote.
Telecaller
Good morning Rohan ji, this is Priya from SunRoof. You enquired about rooftop solar on our website yesterday. Is this a good time for two minutes?
Buyer
Yes, tell me. I have been thinking about it since my last bill came, it was almost nine thousand.
Telecaller
That is quite high. Is it a bungalow or an apartment, and how much shadow-free roof do you have?
Buyer
Independent house, around 600 square feet of open terrace. No trees nearby.
Telecaller
Perfect, that fits a 5 kW system. It would cut your bill by around 80 to 90 percent, and there is a government subsidy that we process for you.
Buyer
Subsidy, how much will that be? And what is the total cost? Another company quoted me around three lakh fifty.
Telecaller
Our price is around three lakh forty after subsidy of seventy-eight thousand. We can send a detailed quote.
Buyer
Okay, send it. I need to show my wife also. If the payback is under four years, we can go ahead this month.
Telecaller
Sure, I will send it on WhatsApp. Thank you Rohan ji, have a nice day.